We are looking for an Administrative Employee UK to support the Transport Manager and handle customer service matters.

About the role

The Administrative Employee is responsible for receiving, processing and monitoring customer orders throughout the entire transport process. He or she maintains contact with customers, provides timely information about the progress of shipments and records all relevant data in the Transport Management System (TMS).

In addition, the Administrative Employee is responsible for the administrative handling of files, including support with invoicing, complaint registration and reporting.

Your responsibilities include:

• Providing full administrative support.

• Receiving and processing customer orders.

• Completing and administratively managing transport files.

• Entering orders and rates into the Transport Management System (IteQ/Trimble).

• Supporting and preparing files up to invoicing.

• Handling waiting time charges, surcharges and other additional costs in accordance with the agreed terms.

• Maintaining and strengthening customer relationships with the aim of achieving optimal cooperation.

• Ensuring correct and timely information provision to customers, shippers and internal departments.

• Handling incoming emails and telephone calls regarding customer enquiries.

• Registering, administratively handling and following up on complaints and cargo damage, including notification to the Insurance department.

What we're looking for

• Experience as an Administrative Employee or Customer Service employee.

• Experience with Outlook, Microsoft Office and Excel.

• Customer-oriented.

• Strong communication skills.

• Accurate.

• Proactive.

What we offer

• An administrative job for 20 hours a week.

• competitive salary based on your knowledge and experience between GBP2.004,00 and GBP2.862,00 on a fulltime basis.

• Excellent opportunities for professional development and career growth within an international organisation.

About Farm Trans

Farm Trans is a growing international family-owned company specializing in food logistics. We provide reliable and efficient logistics solutions to ensure products arrive safely and on time.

Our culture combines personal attention with a results-driven approach. You will have every opportunity to grow, make an impact and help build our ambitions for the future.

Apply

Are you the Administrative Employee UK who were looking for? Click 'Apply' and send us your CV. No cover letter is required.